Welcome to the e-mtaa.com FAQ page. Here, we answer the most common questions about our digital products, purchases, and services.
Q: What is e-mtaa.com?
A: e-mtaa.com is an online platform that sells high-quality digital products such as templates, designs, e-books, and other creative resources.
Q: Do I need an account to buy products?
A: You can browse our products without an account, but creating an account ensures easier access to downloads, order history, and updates.
Q: How do I download my purchased product?
A: After purchase, you will receive a download link via email. You can also access your purchases in your account dashboard under “My Products.”
Q: Can I use products for commercial purposes?
A: Some products come with a commercial license. Please check the product description or License Terms for usage rights.
Q: The file I downloaded is not working. What should I do?
A: Contact our support team at support@e-mtaa.com with details of the issue and screenshots if possible.
Q: What payment methods do you accept?
A: We accept [PayPal, Stripe, Mobile Money, Credit/Debit Cards].
Q: I was charged twice. What should I do?
A: Contact our support team with your transaction details, and we will resolve the issue promptly.
Q: Can I get a refund for my purchase?
A: Due to the digital nature of our products, purchases are generally non-refundable. Exceptions are possible if:
The product was not delivered.
The file is corrupted or unusable.
Duplicate payment occurred.
Q: How do I request a refund?
A: Contact support@e-mtaa.com within 7 days of purchase with your order details.
Q: How do I reset my password?
A: Click on “Forgot Password” on the login page and follow the instructions to reset your password.
Q: I can’t access my account or download my products. What should I do?
A: Contact support@e-mtaa.com with your account email and order details for assistance.
If your question isn’t listed here, our support team is happy to help:
📧 Email: support@e-mtaa.com
🌐 Website Contact Form: www.e-mtaa.com/contact